ATTENTION BLOKES!
We know times are tough, so we’ve made it easier to get started. Instead of paying $320 upfront, pay only $150 for your bloodwork.

LEGAL STUFF

Shipping Policy

At I Got My Life Back, all prescription treatments and related medications are dispensed and shipped by our partner pharmacy. We do not directly pack or ship medications ourselves.

1. How Orders Are Processed

Once your consultation, clinical assessment, and prescribing steps are complete, and if treatment is approved, your prescription and order details may be provided to our partner pharmacy for dispensing and fulfilment.

Orders are only processed once:

  • your medical assessment has been completed;
  • treatment has been approved by an authorised prescriber, where appropriate; and
  • payment has been received in full.

2. Pharmacy Fulfilment

All medications are supplied by a licensed partner pharmacy in accordance with applicable Australian legal and regulatory requirements. In Australia, prescription medicines are supplied by a pharmacist on a doctor’s prescription, or by another authorised health professional in limited settings.

Because dispensing and shipping are performed externally by our partner pharmacy, shipping timeframes may vary depending on:

  • prescribing approval;
  • pharmacy processing times;
  • stock availability;
  • delivery location; and
  • courier network delays.

3. Shipping Timeframes

Estimated shipping and delivery timeframes provided on our website, in email communications, or during checkout are estimates only and are not guaranteed.

While we and our partner pharmacy aim to ensure prompt processing and dispatch, delays can occur that are outside our direct control, including courier disruptions, public holidays, weather events, remote-area servicing, and pharmacy processing requirements.

4. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout or otherwise advised to you before payment is completed.

5. Authority to Leave / Delivery Requirements

Depending on the product, shipment type, and courier requirements, deliveries may:

  • require a signature on delivery;
  • be left in a safe place if permitted; or
  • be taken to a local collection point if delivery cannot be completed.

You are responsible for ensuring that your shipping address and contact details are correct at the time of ordering.

6. Incorrect Address Details

If you provide an incorrect or incomplete shipping address, your order may be delayed, returned, or unable to be delivered.

Where re-delivery or redirection is required due to incorrect details provided by you, additional shipping charges may apply.

7. Lost, Delayed, or Damaged Deliveries

If your order is lost, significantly delayed, arrives damaged, or you believe there is an issue with delivery, please contact us as soon as possible.

Because shipping is fulfilled by our partner pharmacy and external courier providers, we may need to liaise with the dispensing pharmacy and/or courier to investigate the issue.

Nothing in this policy excludes any rights you may have under the Australian Consumer Law.

8. Medications Once Shipped

Once medication has been dispensed and shipped by the partner pharmacy, orders generally cannot be cancelled, returned, or exchanged for change of mind, except where required by law.

For health, safety, and regulatory reasons, medications that have been dispensed or supplied are generally not suitable for return for resale or reuse.

9. Delivery Availability

We currently ship only to addresses within Australia.

We may decline to process or ship orders to certain locations where delivery is unavailable, restricted, or inappropriate for the product being supplied.

10. Contact Us

If you have any questions about shipping or delivery, please contact us at [email protected]

We know plenty of Aussie blokes are doing it tough right now, so we’ve made it easier to get started.

Instead of paying $320 upfront, pay only $150 for your bloodwork.

If treatment is appropriate based on your results, the remaining $170 is charged if you move ahead.