This Privacy Policy explains how I Got My Life Back collects, uses, stores and shares your personal information—including your health information. It outlines how your information is handled within our service and the situations in which it may be disclosed to third parties.
When you register as a patient with I Got My Life Back, you consent to our practitioners and support staff accessing and using your personal information so they can deliver appropriate healthcare. Your information is only accessible to team members who need it to perform their role. If we ever require your information for a purpose outside of your direct care, we will request additional consent.
We collect personal information primarily to provide you with safe, effective healthcare. Your information may also be used for activities directly related to the delivery of our services—such as billing, audits, accreditation requirements, and internal business processes (e.g., staff training).
The types of information we collect may include:
your name, date of birth, address and contact information
medical details such as your history, medications, allergies, immunisations, family and social history, risk factors and adverse events
healthcare identifiers
health fund details
You may choose to interact with us anonymously or under a pseudonym unless it is impractical for us to do so, or if we are legally required to deal only with identified individuals.
We may collect your information in several ways:
During your initial registration, our staff gather personal and demographic information.
Throughout your care, we may collect additional clinical details.
We may also collect information when you visit our website, contact us via email, SMS, phone, or interact with us through social media or online booking systems.
In some situations, we may receive information from other sources when it is not feasible to obtain it from you directly. These may include:
your guardian or responsible person
other healthcare providers (specialists, hospitals, allied health, pathology and imaging services)
Medicare, your health fund, or the Department of Veterans’ Affairs
We may share your personal information:
with third-party organisations engaged for business operations such as IT providers or accreditation bodies (who must comply with applicable privacy laws and this policy)
with other healthcare providers involved in your treatment
when required or authorised by law (e.g., subpoenas)
where it is necessary to reduce or prevent a serious threat to your health, safety, or the public
to assist with locating a missing person
to establish, exercise or defend a legal or equitable claim
as part of a confidential dispute-resolution process
when specific health conditions require mandatory reporting
via eTP or My Health Record during medical care (e.g., Shared Health Summary or Event Summary)
We do not share your information with third parties for purposes unrelated to your care unless you provide explicit consent.
We do not disclose personal information outside Australia unless permitted by law and with your consent.
We will not use your information for direct marketing without your express permission, and you may withdraw consent at any time by notifying us in writing.
We may use non-identifiable, de-identified data for service improvement or population health research. If you prefer not to participate, please let our support team know.
Your information may be stored in paper or electronic form.
All personal information is stored securely. Our systems and patient management software comply with Australian Privacy Principles and international security standards, including GDPR, PIPEDA and HIPAA. Our hosting partner, Webcentral, maintains certifications such as:
PCI DSS Level 1
ISO 27001
FIPS 140-2
You have the right to request access to your personal information or ask for corrections if details are inaccurate or outdated.
Requests must be submitted in writing to:
[email protected]
We will respond within approximately 30 days.
We will take reasonable steps to ensure your information remains accurate and current. You may request corrections at any time by writing to the address above.
If you have concerns about how your information has been handled, please contact us in writing. We take all privacy concerns seriously and will aim to resolve them through our internal processes.
Contact details:
[email protected]
We will respond within 30 days.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au | 1300 363 992
We collect personal information when you use our website, complete forms or make appointments. Our website uses HTTPS encryption, ensuring that all transmitted data is secure.
This policy is reviewed regularly and updated to reflect changes in legislation and business operations.
