tell me more

Patient Support Program - PSP

Our support program helps you understand and follow your journey every step of the way

IGML TRT Patient Support Program (PSP)

Feel supported from day one of TRT

Starting Testosterone Replacement Therapy (TRT) can feel like a big step—especially in the first few months when your body is adjusting and results are gradual. The IGML Patient Support Program (PSP) is designed to help you use your topical testosterone cream correctly and confidently, stay consistent, and track the changes that matter most.

This program combines simple weekly tracking with ongoing check-ins, reminders, and educational support—so you and your clinical team can make informed decisions and tailor your treatment for safe, steady, long-term results.

What’s included in the PSP

Simple symptom & treatment tracking
(so progress is clear)

You’ll be encouraged to maintain a structured diary to record:

  • Dose timing + application site (and site rotation)
  • Symptom changes (e.g., energy, mood, libido)
  • Sleep patterns
  • Exercise/movement
  • Any side effects, including skin irritation
  • Adherence (missed doses)

This helps identify trends early and makes reviews more accurate and personalised.

Ongoing check-ins and guidance

You’ll receive bi-monthly check-ins via SMS or email, plus supportive prompts that help you stay consistent and confident with your routine.

Practical education that supports better outcomes

TRT works best alongside strong foundations—sleep, nutrition, and training. As part of your support, you’ll receive regular health and wellness information (including via the On Track newsletter) to keep you informed and motivated throughout treatment.

Reminders that keep you on track

To support consistency and safety, you’ll receive reminders such as:

  • Monthly review reminder to summarise progress and check medication supply
  • Medication refill reminders (every 2 months, your script/supply process is prompted after payment)
  • Lab test reminders to book your scheduled blood tests, including the instruction to skip your morning application on test day

How the PSP works (your first 6 months)

Weeks 1–4: Build consistency + notice early changes

Many patients begin noticing early shifts in energy, mood, clarity, motivation, or wellbeing over the first month (timing varies). This stage focuses on correct application, routine adherence, and weekly symptom tracking.

Month 1: Your first structured review

At the 4-week mark, you’ll be guided to review your diary trends, note early wins, confirm application technique (including site rotation), and strengthen key lifestyle habits that support hormone balance.

Ongoing: Monthly check-ins + routine reminders

Each month you’ll be prompted to review progress and stay proactive with consistency, supplies, and habit-building.

6 months: Pathology + treatment review checkpoint

The six-month point is a major safety and optimisation checkpoint that combines blood pathology with symptom review, helping your clinician confirm effectiveness and guide next steps (dose refinement, habit focus, and long-term plan).

Ready to stay consistent and get the most from TRT?

After starting your journey with us, you will be sent an email containing the PSP Guide that’s full of info to get you going!

It’ll help you track progress, stay confident with topical TRT, and keep your treatment safe and optimised over time.

If you haven’t received this yet, please reach out and we’ll get it sent to you.